CallGuide Agent main window

Open main menu

See status for your CallGuide Agent, such as Call, Paused and Wrap-up

Activate to start accepting contacts

Alternate, Retrieve, Conference etc. Different depending on call status

Open keypad for DTMF

Select Work level

Get contacts from queues

Be available for enquiry

Own work

See Contacts in progress. Here with both IVR and enquiry call. Active party seen in bold

Mute on and off